What a time I had this last week trying to get our internet to work. I know some of our family and friends thought we fell off the face of the earth, but for some reason it stopped working one morning. After checking everything out and trying to fix it myself, I called Verizon. I went the rounds with the tech man and he finally said he would send me another modem. We waited for about 3 days for that to come and then hooked it up. No internet! Again I called Verizon and went the rounds again and the tech man said that the new modem must be bad so I will send you another. We waited again. When it came, I hooked it all up and to no avail. So, on the phone with another tech man again. After he ran through everything with me again, he decided that my ethernet cable might be bad. So off to Radio Shack the next morning. They wanted 38.00 for a new cable so I ran over to Walmart and got one for 30.00. Quite a lot of money for a cable, but we did need a 50 foot cable.